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| Customer Service |
TrainWeb only lists items that we have on hand.
Credit card orders are shipped on the same day or the next business day after we receive your order.
When payment is made using a personal or business check, shipment will be made as soon as your
check has cleared which is usually less than 3 days for domestic orders.
If we run out of stock prior to filling your order,
we will notify you by e-mail and give you the opportunity to cancel your order.
Your order will be automatically cancelled and a refund provided if we can not
fill your order within 14 days.
Returns:
All items may be returned for a full refund within 30 days of purchase less shipping charges
except for clothing that has been worn. Refunds for purchases made by charge card will be
by credit to that charge card.
Paying by charge card:
Since we normally ship on the same or next day, your card will be charged when you place
your order. If you cancel your order or return an item, we will credit the charge card
that you used to place your order.
Questions:
We welcome your feedback.If you have any questions or comments about your order, payments, or the status of your account,
please call 714-773-9393, Monday through Friday, 9 A.M. to 5 P.M. Pacific Time. Or email us at: ray@trainweb.com
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Support this website by joining the Silver Rails TrainWeb Club for as little as $1 per month.
Click here for info.
